Audio Devices & Connection Types

The C9 Trader now supports multiple audio devices. This capability will allow you to assign a device based on connection type and provides the flexibility to switch to any of your devices during active connections (i.e., shoutdown, ringdown, group broadcast, and Click to Call connections). To watch an overview of Multi-Channel Device Support, click here.

There are now new options options in the Audio Devices Settings menu that include selections for an additional handset, and Click to Call audio settings. This is where you will configure your audio devices and select the default device for shoutdowns, ringdowns and Click to Call connections.

To Configure Audio Devices:

  • Select the Settings tab and navigate to Audio Devices

Microphone Settings:

  • Select a connection type: either Shoutdown, Ringdown or Click to Call.
  • Select Device Details to expand the menu.
  • From the drop-down menu, select the audio device that you would like to assign to this connection

In the example below the Microphone has been assigned to a shoutdown connection:

Left Handset Settings: 

  • Select a connection type: either Shoutdown, Ringdown or Click to Call.
  • Select Device Details to expand the menu.
  • From the drop-down menu, select the audio device that you would like to assign to this connection. 

In the example below the Left Handset [Turtle Beach USB Audio] has been assigned to a ringdown connection:


Right Handset Settings (Optional): 

  • Check the Enable Additional Device box. 
  • Select a connection type: either Shoutdown, Ringdown or Click to Call.
  • Select Device Details to expand the menu.
  • From the drop-down menu, select the audio device that you would like to assign to this connection. 

In the example below the Right Handset [3-Turtle Beach USB Audio] has been set to Click to Call connection:


Test Device Configuration:

 If you have two identical devices, your operating system will assign similar device names. To ensure that your devices are configured properly, click the play button under the device speaker and you will hear a chime from the device's speaker. 


 

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