Call Hold and Release

While a call is in progress, you have the ability hold a call, and receive incoming calls. 

 

To place a call on hold:
 
  1. Click the pause button in the top left section of your Click to Call Window. 
  2. Press the button again to resume the call.
To answer an incoming call while on a call:
 
  1. Place the current call on hold.
  2. Select the incoming call to answer.
  3. If you do not place the active call on hold, that call will be abandoned when answering an incoming call.
  4. To return back to the call on hold, select the call that is waiting to resume. 
Release a call: Hang up, or release, the call by pressing the red phone icon under the name and number of your contact. 

Was this article helpful?